How to Report a Pet Food Complaint

The illness and/or death of your family animal is a serious matter.  Should your animal experience any physical illness and/or death from the consumption of a pet food product, then you should investigate if a pet food recall is the reason behind it. The majority of the pet food recalls are caused by Aflatoxin or Salmonella poisoning.

Aflatoxin is a well known toxin and, when ingested by pets, can cause lethargy, sluggishness, anorexia, vomiting, bloody diarrhea, yellowing of the eyes, and liver disease. It can sometimes result in more serious ailments in pets and medical treatment should be sought.

Salmonella can affect both you and your pets.

People infected with Salmonella should be aware of the following symptoms: nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever. It can sometimes result in more serious ailments and medical treatment should be sought. Infected pets can be carriers and infect other animals and humans.

Pets infected with Salmonella may have the following symptoms: lethargy, vomiting, diarrhea or bloody diarrhea, fever and/or loss of appetite.

It is very important that you report your pet food complaint to the FDA.  We have highlighted some of the information that the FDA requires in order to process your pet food complaint:

Consumers often transfer dry pet food into other containers for easier handling.  If possible, please save the original packaging until the pet food has been consumed.  The packaging contains IMPORTANT information often needed to identify the variety of pet food, the manufacturing plant, and the production date.  

  • Exact name of the product and product description (as stated on the product label)
  • Type of container (e.g. box, bag, can, pouch, etc.)
  • Product intended to be refrigerated, frozen, or stored at room temperature
  • Lot number – This number is often hard to find and difficult to read.  It is stamped onto the product packaging and typically includes a combination of letters and numbers, and is always in close proximity to the best by/before or expiration date (if the product has a best by/before or expiration date).  The lot number is very important as it helps us determined the manufacturing plant as well as the production date.
  • Best by, best before or expiration date
  • UPC code (also known as the bar code)
  • Net weight
  • Purchase date and exact location where purchased.
  • Results of any laboratory testing performed on the pet food product
  • How the food was stored, prepared, and handled

Description of the problem with the product.  Examples include:

  • Foul odor, off color
  • Swollen can or pouch, leaking container
  • Foreign object found in the product.

If you think your pet has become sick or injured as a result of consuming a pet food product also provide information about your pet, including:

  • Species (dog, cat, rabbit, fish, bird, other)
  • Age, weight, breed, pregnant, spayed/neutered
  • Previous health status of pet
  • Any pre-existing conditions your pet has
  • Whether you give your pet any other foods, treats, dietary supplements or drugs
  • How much of the suspected product your pet normally consumes
  • How much of the “suspect” product was consumed from the package?
  • How much of the product you still have
  • Clinical signs exhibited by your pet (such as vomiting, diarrhea, lethargy)
  • How soon after consuming the product the clinical signs appeared
  • Your veterinarian’s contact information, diagnosis and medical records for your pet
  • Results of any diagnostic laboratory testing performed on your pet
  • How many pets consuming the product exhibited clinical symptoms
  • Whether any pets that consumed the product are not affected
  • Whether your pet spends time outdoors unsupervised
  • Why you suspect the pet food caused the illness

Liddle & Dubin, P.C. has represented tens of thousands of individuals in class actions involving consumer fraud.  If you have been affected by a pet food recall, please contact Karen Liddle for a free consultation by filling out this form online, or by calling us at (800) 536-0045.



Thank you for completing the pet food online contact form. We will contact you once we have had an opportunity to review your information.

Please note that the completion of the orm does not mean that you are hiring our law firm, or will be receiving legal representation. In other words, your response to this form will not establish an attorney-client relationship.

If you have any other questions or concerns, please feel free to contact us.

Liddle & Dubin P.C. is one of the premier class action firms in Michigan. The firm specializes in cases involving basement flooding, air pollution, environmental contamination and complex consumer class actions. 

Categories: Firm Blog

Select Case Keyword

Select a case from this list to learn more about it:

btn_do_i_have_case

Facebook Feed